Complaint
- SCCAB treats all complaints seriously and handles only those that are admissible under our documented policies and procedures.
- SCCAB entertains complaints related to SCCAB’s accreditation activities and to the performance of bodies accredited by SCCAB.
- SCCAB considers complaints that are specifically related to the implementation of accreditation criteria, procedures, and policies.
- SCCAB ensures that information about the complainant is kept confidential and is used only for the purpose of handling the complaint.
- SCCAB ensures that both the complainant and the respondent are treated fairly, impartially, and with respect.
- SCCAB is committed to handling and resolving complaints in a timely, transparent, and properly documented manner.
How To Make Complaints
Complaints must be submitted in writing and should clearly describe the issues, relevant facts, and any supporting evidence. Kindly write to us at info@sccab.org clearly and precisely.
Appeal
Any applicant, accredited body, or relevant interested party that disagrees with an accreditation decision made by SCCAB has the right to submit an appeal. SCCAB maintains an impartial, independent, and transparent appeals process that ensures all parties are treated fairly.
Appeals may relate to, but are not limited to:
- Refusal or rejection of an application for accreditation
- Decisions to suspend, reduce, or withdraw accreditation
- Decisions to extend, limit, or otherwise change the scope of accreditation
Appeals are reviewed by personnel or a committee that is independent of the original decision-making process, in order to avoid conflicts of interest and to preserve impartiality.
How To Submit an Appeal
Appeals must be submitted in writing to info@sccab.org and should include:
- The decision being appealed and the date of the decision
- The reasons for the appeal, including any supporting evidence
- Contact details of the appellant
SCCAB will acknowledge receipt of the appeal, review it objectively, and communicate the outcome to the appellant within a defined and reasonable time frame.
Our Approach
SCCAB’s approach to handling complaints and appeals is based on impartiality, competence, and continual improvement. All cases are recorded, analyzed, and reviewed to identify root causes and to ensure that appropriate corrective and preventive actions are implemented.
By maintaining a robust and transparent complaint and appeal process, SCCAB strengthens confidence in its accreditation services and supports the reliability of accredited conformity assessment results at national and international levels.